Refund Policy

Hey, we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90-day money-back guarantee! How to claim your money back:

1. To be eligible to claim a refund, individuals must have purchased VIP-Fresh Clean Store™ from a retailer store or online store between 1 August 2019 and 31 December 2023.

2. On the day your order is delivered, email a customer care representative at support@freshcleanstore.com a blank email with the subject header '90 day Money-Back Guarantee'.

3. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.

4. If you are not completely satisfied by the performance of VIP-Fresh Clean Store™, email a customer care representative via the same email chain sharing your review and money-back request.

5. Once approved, return the product (in its original packaging) via a trackable mail service 60 days from date of purchase to the address provided by our customer care representative. All returns must be received by our fulfillment center between 70 and 100 days from the original purchase date.

6. Incomplete, indecipherable or illegible claims will be deemed invalid. Real postage costs for the sending and return of the product are the full responsibility of the claimant and will not be refunded.

7. Once returned, your purchase will be refunded to you.